Returns

Returns

At TechStar, we want to ensure that you are fully satisfied with your purchase. We kindly ask that while the item(s) are in your possession, you take reasonable and appropriate care of them, ensuring they are returned to us in "as new" condition and in their original and undamaged packaging. Once we receive the goods, we will issue refunds to the same payment method used for the original order. Please note that we will only refund your delivery cost if the return is due to our error, such as a faulty product. If you wish to return an order due to a change of mind, you will be responsible for all delivery costs when returning goods to our stores. Additionally, a fee may apply if the item(s) returned have diminished in value due to handling beyond what is necessary to inspect their features and characteristics. We appreciate your understanding and cooperation in ensuring that our products remain in top condition.

If you are not 100% satisfied with your purchase, please contact us on 061 327 804 or email webteam@techstar.ie and we will arrange a collection.

To qualify for return:

• In case you encounter any problems with your purchase, please get in touch with us at webteam@techstar.ie
• Goods must be in the original undamaged packaging
• You must have your receipt for proof of purchase
• Do not attempt to repair the item yourself or give it to anyone else to repair it

You have no grounds for redress if:

• You were told about a defect before you purchased the item (for example, if the goods were marked as 'Shopsoiled')
• You examined the item before you bought it and should have seen/been aware of the defect
• You broke or damaged the product

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds (if applicable)

Most banks and credit card companies take a few days to process refunds. We recommend you allow up to a week to see your refund on your account.

If you still haven’t received your refund after this time, we recommend you check with your bank or credit card company.

If you’ve done all of this and you still have not received your refund, please contact us at webteam@techstar.ie.

Exchanges (if applicable)

If goods are damaged or defective, they may be eligible for replacement. To check eligibility and arrange exchange of your item, call 061 327 804 or email webteam@techstar.ie.

Shipping of Return Items

All returns should be shipped to:

TechStar IT Limited, Unit 10 A, Jetland Shopping Centre, Limerick, V94 A002, Ireland

If you are not satisfied with your product. Please contact TechStar - call 061 327 804 or email webteam@techstar.ie.  

If you have changed your mind about the product, you will be responsible for paying for your own shipping costs. 

Please make sure your product is securely and well packed to avoid damage in transfer.

If you are shipping an item valued over €50, you should consider using a trackable shipping service and purchasing shipping insurance.