Returns

Returns
If you are not 100% satisfied with your purchase, or should you feel it necessary to return an item, you may cancel the contract for this purchase by contacting TechStar - call 061 327 804 or email webteam@techstar.ie - within 14 days of delivery of the items to you.

To qualify for return:

  • Return within 14 days of delivery. Act as soon as you can, a delay can indicate that you have accepted faulty goods or services
  • Goods must be in the original packaging
  • You must have your receipt for proof of purchase
  • Do not attempt to repair the item yourself or give it to anyone else to repair it

You have no grounds for redress if:

  • You were told about a defect before you purchased the item (for example, if the goods were marked as 'Shopsoiled')
  • You examined the item before you bought it and should have seen/been aware of the defect
  • You bought the item knowing that it was not fit for purpose i.e. what you wanted it to do
  • You broke or damaged the product


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds (if applicable)
Most banks and credit card companies take a few days to process refunds. We recommend you allow up to a week to see your refund on your account.
If you still haven’t received your refund after this time, we recommend you check with your bank or credit card company.

If you’ve done all of this and you still have not received your refund, please contact us at webteam@techstar.ie.

Exchanges (if applicable)
If goods are damaged or defective, they may be eligible for replacement. To check eligibility and arrange exchange of your item, call 061 327 804 or email webteam@techstar.ie.

Shipping of Return Items
All returns should be shipped to:

TechStar IT Limited, Unit 10 A, Jetland Shopping Centre, Limerick, V94 A002, Ireland

You will be responsible for paying for your own shipping costs for returning your item, unless covered under our free 14-day returns. Depending on where you live, the time it may take for your exchanged product to reach you may
vary.

Please make sure you product is securely and well packed to avoid damage to transfer.

If you are shipping an item valued over €50, you should consider using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Free Returns

We provide free 14-day returns If you are not satisfied with your product. Please contact TechStar - call 061 327 804 or email webteam@techstar.ie. - to arrange collection of your product.

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