November 23, 2020 3 min read

TechStar

Who are we?

TechStar is an independent, Irish-owned, supplier of IT products and IT repair services to students, home and business users. We specialise in the repair, service and supply of both new and refurbished MacBooks, laptops, smartphones, tablets, gaming products, software and IT accessories. 

Spotting a Repairs Niche

Having worked in some of the larger nationwide PC retailers and regularly observing long queues of very dissatisfied repairs customers at the Customer Service desk, TechStar founders could see that getting a computer, phone or laptop repair was a nightmare. We were convinced we could do much better. 

Technically Skilled

Technically skilled and having gained fantastic experience in sales and how to run a business, in 2011, despite being in the middle of a recession, TechStar was formed in true entrepreneurial style. It took a leap of faith, but we believed in ourselves and have never looked back.

Customer Focused

We opened our first IT repair service store for desktop computers and laptops in Galway in 2011. We initially built the business through word of mouth. 

When people come to us with a faulty MacBook or a cracked smartphone screen, they’re in trouble! These things never seem to happen at a good time, it’s always just before a college deadline, or in the middle of a big work project. We pull out all the stops to get our customers back up and running fast. 

Our ethos was, and is to this day, to be customer focused, providing excellent service with a fast turnaround.

Providing Peace of Mind

Customers who relied on our expertise for repairs started asking if we’d sell new IT to them too. They wanted to purchase new MacBooks, laptops, desktop computers and phones, anti-virus software and all their IT accessories from us. We soon realised that it wasn’t just about the products, it was the peace of mind our customers get from buying their IT from us.

Reputation Led

Our reputation has always been our main source of new business. We provide an excellent IT repair service and sales backed by support. Customers know they can pick up the phone or call into any of our stores and speak directly with someone with technical expertise and knowhow. We’re very grateful to customers who generously spread the word. To this day we rely heavily on referrals and reviews.

Refurbished MacBooks and Smartphones

Given our skills in repairs, the next logical step for us was to sell refurbished MacBooks, laptops and refurbished phones. Our refurbished products are sold good as new and provide an excellent lower cost alternative to anyone on a budget. We hate to see perfectly good working MacBooks and smartphones go to waste, just because they’ve been pre-used. Bringing these products back to life is both good for the environment and for people’s pockets. So confident are we that we offer 14-day FREE RETURNS on any refurbished product sold.

It’s Game On

A growing segment for us in recent years is the gaming market. So much so that our gaming desks and gaming chairs are now among our biggest selling products. Our online shop is a gamers paradise for gaming laptops and PCs, gaming monitors, gaming headsets, gaming keyboards and mice, power banks and speakers.

The Brands We Offer

At TechStar we love Apple and we’ve built a reputation for our skillset on Apple MacBooks, iPads and iPhones. Other favoured brands include Samsung, Huawei, Asus, Acer, Lenovo, HP, Viewsonic, Garmin, Aquarius and many others.

Building the TechStar Brand

As our business has grown, we’ve been working on building our brand. We opened a second store in Henry St, Limerick in 2014, which was awarded one of the “Top 30 Must See Stores” by Retail Excellence Ireland. 

In 2016, we opened our new purpose-built ‘Repair Hub’ repair lab in Galway and introduced our Laptop Express Service, providing a quick analysis of laptop problems. 

That same year, we opened a third store in the Castletroy Shopping Centre, Limerick. We take great pride in our stores and were delighted once again in 2017 to be awarded one of the “Top 100 Stores in Ireland” by Retail Excellence Ireland. 

TechStar Goes Online

In 2020 we launched our new online store. This had long been the plan, but the COVID-19 pandemic propelled us into action. We set ourselves the same high standards for our online store as we’ve always had for all our stores. 

Our online store has enabled us to expand our business nationwide with online sales of new and refurbished MacBooks, laptops, phones and gaming products, and our full suite of repair services. We provide FREE SHIPPING (with the exception of a few very large bulky items). 

At every stage of expansion our motivation has been to maintain the TechStar high standards for technical expertise and customer-focused service.


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